Cookie Policy

Cookie Policy

  1. Home
  2. Cookie Policy

Cookie Policy

Last updated 11/08/2026

INTRODUCTION

Everest Pharmacy (“we” or “us” or “our”) may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our www.everestpharmacy.co.uk, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”) to help customize the Site and improve your experience.

We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Site after the date such revised Cookie Policy is posted.

USE OF COOKIES

A “cookie” is a string of information that assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Site. We use cookies on the Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience.

AI assistant (cookies and local storage)

The AI patient assistant stores a small identifier in your browser so a conversation can continue across pages, and remembers whether you have dismissed the chat window. These are strictly necessary for the assistant to work once you open it. No advertising or cross-site tracking cookies are set by the assistant.

CONTROL OF COOKIES

Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.

For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies.

PROCESSORS WE USE FOR THE AI PATIENT ASSISTANT

We use Digitalpharm Ltd trading as AIPA to provide the patient assistant and dashboard (UK). AIPA uses the following sub-processors on our behalf:

  • Cloudflare, Inc. — hosting and delivery of the website assistant (global edge).
  • Supabase — database, authentication and file storage (EU).
  • OpenAI, L.L.C. — generating assistant replies, speech and transcription (US).
  • Postmark (ActiveCampaign, LLC) — notification and enquiry emails (US).
  • Mollie B.V. — subscription billing for our pharmacy account (EU).
  • Firecrawl (Sideguide Technologies, Inc.) — reading our published website content so the assistant can answer accurately (US).

An up-to-date list of these processors is maintained at https://aipax.co.uk/dpa. Where data is transferred outside of the UK or EEA, we ensure appropriate safeguards are in place as required by data protection law.

PRIVACY POLICY

For more information about how we use information collected by cookies and other tracking technologies, please refer to our Privacy Policy posted on the Site. This Cookie Policy is part of and is incorporated into our Privacy Policy. By using the Site, you agree to be bound by this Cookie Policy and our Privacy Policy.

CONTACT US

If you have questions or comments about this Cookie Policy, please contact us at:

Everest Pharmacy Head Office, 117B Withington Road, Whalley Range, Manchester, M16 8EE

support@everestpharmacy.co.uk 0161 2278106